Christmas Cookies

Returns:

Please contact us if you have problems with your order.

We have a 5-day return policy, to be eligible for a return, your candle must be in the same condition that you received it, unused, and in its original packaging.

No returns or exchanges on items purchased with discount codes.

To initiate a return, please email us at bluegoosecandles@gmail.com with your order number, photos of items, and reason for your return request. Return shipping will be at your own cost.

Shipping Polices:

All items are shipped USPS from our Rogers, MN, USA location. We ship orders as fast as possible, mostly in 1-5 business days but the holidays it could take longer. listing you’re looking at purchasing for current processing times. Orders for single items will be on the shorter end of this estimate and orders containing multiple items will be on the longer end.

If an order tracks as delivered but is not received, please contact the shipping carrier directly. Once an order leaves our warehouse it is in the hands of the shipping carrier and out of our control. Please make sure you are shipping to a secure location to prevent lost or stolen packages. Blue Goose Candles is not responsible for and will not reship or refund orders that track as delivered. If your order tracks as delivered but is not received, you must contact the shipping carrier directly to resolve any delivery issues - USPS at 1-800-275-8777 or your local post office or FedEx at 1-800-463-3339​. Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order.

Please note the shipping times estimated at checkout are from time of shipping not time of order and are not guaranteed as items are shipped by USPS and FedEx. Blue Goose Candles is not liable for items damaged in transit but is able to replace any items damaged.

Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be re-paid for your items to be sent back out to your correct address. Once an item is shipped the shipping address cannot be changed and a new order must be created. If an item is lost in the mail and cannot be delivered, a new order must be made. Blue Goose Candles is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. 

Check out out policies page for more information.

Burn Candles so Wax Pool Reaches the Jar Edge Each Time to Prevent Wax Tunneling

Burn Candle No More Than 4 Hours at a Time and Do Not Burn Candle with Less Than a 1/2" of Wax Remaining

Keep Candles and Wax Warmers Away from Fans, Open Windows, Hot Surfaces, Children, and Pets

Never Leave a Burning Candle or Wax Warmer Unattended

Trim Your Wick to 1/4" Before Candle is Lit Each Time

When Not in Use, Place Your Candle Away From Direct Sunlight And Nearby Heat Sources, as This May Cause Discoloration of Your Candle

If Ordering a Candle That is Not in a Container Place it on a Dish or Candle Plate That Will Collect any Wax That May Drip, Before Lighting Your Candle

If The Flame is Burning Too High , Smoking, or Flickering, Than Extinguish the Candle

Never Leave the Trimmed Wick, Matches, or Other Impurities in the Wax Pool

Never Use Cleaning Products on Wax Warmers as the Chemicals May Release Harmful Gases When Warmed